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Business planning for housing organisation

Background

The Committee is responsible for rent collection management and service delivery on an estate of 15,000 homes in central London. Several changes in senior management, governance difficulties plus other issues, had left the organisation in crisis. Paper Contracts was asked to help develop a business plan to take the organisation forward.

Results

Starting with the Chair and the Chief Executive we conducted a series of interviews with key people in management and governance. A consultation and planning process was introduced. This ensured key people felt they had an opportunity to be heard and involved in developing the plan.

We facilitated a number of meetings at which people were given the opportunity to express strongly held views. Some of the constraints and issues facing the organisation were openly discussed.

The process led to the development of a business plan that gives the organisation a clear direction. In addition it will aid better communication with stakeholders. This will lead to their cooperation with the organisation's future operation.


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