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Reorganisation and periods of transformation
mean competing demands for permanent directors and managers.
However, time and skilful management still needs devoting
to these areas. With a clearly defined remit and role
an interim manager can focus solely on these issues.
Background
The client is one of the
largest publicly funded business support agencies in
Europe. It was undergoing a period of substantial transformation
as its service providing contract moved to the private
sector.
Paper Contracts was asked to rebuild
and manage a team that was responsible for an important
and highly visible part of the business.
We needed to ensure the service was maintained,
as well as improved, through the transition.
Results
Our director, David Gee,
stepped in as an interim manager working full-time in
the business for six months. He assumed operational
responsibility for delivery of services and meeting
targets.
David has a great deal of experience
with enterprise support and delivery of services to
small businesses and social enterprises. This enabled
him to quickly identify priorities and agree responsibilities
with the team.
Drawing on his line-management expertise
and with several personnel changes, he created a cooperative
team-based culture.
Performance targets were met or
exceeded. The department was left in a strong position
to play a bigger role in the new organisation.
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