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Background
The Committee is responsible
for rent collection management and service delivery
on an estate of 15,000 homes in central London. Several
changes in senior management, governance difficulties
plus other issues, had left the organisation in crisis.
Paper Contracts was asked to help develop a business
plan to take the organisation forward.
Results
Starting with the Chair and
the Chief Executive we conducted a series of interviews
with key people in management and governance. A consultation
and planning process was introduced. This ensured key
people felt they had an opportunity to be heard and
involved in developing the plan.
We facilitated a number of meetings at
which people were given the opportunity to express strongly
held views. Some of the constraints and issues facing
the organisation were openly discussed.
The process led to the development
of a business plan that gives the organisation a clear
direction. In addition it will aid better communication
with stakeholders. This will lead to their cooperation
with the organisation's future operation.
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