Strategic planning for group of development agencies

Background: A group of nine development agencies was reviewing how they had each implemented a new model for providing business support. They wanted to consider the extent to which they could and should provide common, consistent services.

I was asked to do preliminary research leading to a two-day conference at which strategies could be discussed and agreed.
 

Results: I worked with a small team of highly experienced consultants across all nine regions. They gathered evidence of the business models in use highlighting examples of good practice that might be replicated in other regions.

We produced a report that included a number of model operating options for the agencies to consider. At the conference we facilitated a two-day summit meeting. The options were debated and agreement on a core business model was reached.

Project to transform publication distribution logistics for a major central government department

Background: This major, Westminster-based government department produces a wide range and number of publications. It had awarded the distribution contract to a leading outsourcing company. Part of the new contract included putting the order process and stock management online.

I joined this project at a late stage when a number of critical issues had arisen.

Results: The project involved working with stakeholders, including the sponsoring and other customer departments, the contractor, internal and external IT professionals.

I managed the project through a complex phase during which systems were specified and issues such as website security and accessibility were resolved.

I supported the client and contractors in managing the TUPE process. This included leading a project team that built and validated a database of publications to be included in the contract.

This was a long and complex process during which a number of unanticipated problems arose. I acted as project manager for a team that also ensured business continuity to users including other government departments and the public.